Mapping Studies on Consumer Boycotting in International Marketing

Authors

  • Omar A Al Serhan Cardiff Metropolitan University
  • Elias Boukrami Regent’s University London, Regent's Centre for Transnational Studies

DOI:

https://doi.org/10.33182/tmj.v3i2.405

Keywords:

Consumer behaviour, consumer boycott, boycott motivations, consumer action, consumer animosity

Abstract

Consumer boycotting behaviour has serious consequences for organisations targeted. In this paper, a review of literature on boycotting from 1990 to 2013 is presented. Several consumer boycotting types are identified based on motivations underlying. These are influenced by religious beliefs, cultural values and political opinions. We have scanned all articles dealing with consumer boycotting behaviour in marketing literature. 115 scholarly articles published in 25 top marketing journals as ranked in the ABS (Association of Business Journal Schools) Review from 1990 to 2013 are reviewed. Along with outlining the research in this area, we also wanted to assess the level of attention paid to brand loyalty in relation to boycotting behaviour. Despite the fact that existing literature listed a number of factors that can potentially trigger consumers’ boycotts i.e. religion, war, political, economic, cultural, environmental, and ethical reasons. Nevertheless, there is no ranking of factors indicating which one are the most influential (e.g. long lasting, most damaging in terms of brand loyalty, etc.). Our review also suggests that boycott campaigns in developed nations are mainly motivated by economic triggers. However, in developing nations boycott calls and campaigns were motivated by religious triggers or by ethical triggers. The impact of boycotting on consumers’ brand loyalty, relation between religion, race, country of origin and the level of regional as well as national development would need to be researched further in order to shed light on its effect on the success or failure of boycott calls from consumers’ perspective and the prevention of such calls from the targeted firms’ point of view.

Author Biographies

Omar A Al Serhan, Cardiff Metropolitan University

Omar Al Serhan is researcher based in the UK. His academic interests include transnational Arabs consumers, brand loyalty and boycotting behaviour, transnational marketing and Islamic hospitality. Al Serhan is a PhD candidate at Cardiff Met University- UK and has a considerable experience in academia and the industry.

Elias Boukrami, Regent’s University London, Regent's Centre for Transnational Studies

Elias Boukrami is Principal Lecturer in Banking & Finance, Programme Director, MSc Oil & Gas Trade Management and Associate Director of Regent's Centre for Transnational Studies at Regent’s University London.

Published

2015-10-08

How to Cite

Al Serhan, O. A. and Boukrami, E. (2015) “Mapping Studies on Consumer Boycotting in International Marketing”, Transnational Marketing Journal. London, UK, 3(2), pp. 130–151. doi: 10.33182/tmj.v3i2.405.

Issue

Section

Articles